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Privacy Policy

A legal disclaimer

Effective date: June 2, 2026 
Business name: BetterFit Clinical Network 
Website: getbetterfit.ca 
Contact email: info@getbetterfit.ca 
Mailing address: 733 Broadway Avenue, Saskatoon, Saskatchewan, Canada 

BetterFit Clinical Network respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit getbetterfit.ca, contact us, submit a form, join a waitlist, pre-register for our platform, participate in product research, or otherwise interact with us. 

BetterFit Clinical Network is based in Saskatchewan, Canada. We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act, commonly known as PIPEDA, where it applies. 

1. Personal information we collect 

We may collect personal information that you voluntarily provide to us, including: 

  • name; 

  • email address; 

  • phone number, if provided; 

  • organization, role, profession, or clinic information, if provided; 

  • location or service area, if provided; 

  • waitlist, pre-registration, or platform interest details; 

  • survey responses, feedback, comments, or product research responses; 

  • messages or inquiries submitted through our website; and 

  • any other information you choose to provide. 

We may also automatically collect limited technical information when you use our website, including: 

  • IP address; 

  • browser type; 

  • device type; 

  • pages visited; 

  • time spent on pages; 

  • referring website or search terms; 

  • general location information; 

  • cookie and analytics data; and 

  • website usage information. 

2. How we collect information 

We collect information when you: 

  • visit or browse getbetterfit.ca; 

  • submit a contact form; 

  • join a waitlist; 

  • pre-register for the BetterFit Clinical Network platform; 

  • sign up to receive updates; 

  • participate in surveys, interviews, product research, or feedback opportunities; 

  • communicate with us by email, phone, text, social media, or another method; 

  • interact with our website features; or 

  • interact with cookies, analytics tools, or other website technologies. 

3. Why we collect and use personal information 

Our main purpose in collecting names, email addresses, and related contact information is to support product research and to allow individuals and organizations to pre-register for the BetterFit Clinical Network platform, which is expected to launch at a later date. 

We may collect and use personal information to: 

  • communicate with you about BetterFit Clinical Network; 

  • confirm your interest in the future platform; 

  • manage pre-registration, waitlists, early-access lists, or launch updates; 

  • conduct product research, user interviews, surveys, testing, or feedback activities; 

  • understand the needs of potential users, clinicians, clinics, organizations, patients, or other stakeholders; 

  • improve the design, functionality, accessibility, and usefulness of our future platform; 

  • respond to questions, requests, and inquiries; 

  • send updates about our platform, services, research opportunities, or launch plans; 

  • operate, maintain, secure, and improve our website; 

  • understand website traffic and user behaviour; 

  • prevent fraud, misuse, or security issues; 

  • meet legal, accounting, regulatory, or compliance obligations; and 

  • protect our rights, property, users, and website visitors. 

We do not sell personal information. 

4. Consent 

By using our website, submitting information to us, joining a waitlist, pre-registering, or participating in product research, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. 

Where required, we will ask for express consent. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. 

To withdraw consent or request that we stop contacting you, email us at: 

​

info@getbetterfit.ca 

​

Withdrawing consent may affect our ability to include you in product research, pre-registration, early access, launch communications, or other platform-related updates. 

5. Product research and pre-registration 

BetterFit Clinical Network may invite individuals, clinicians, clinics, organizations, or other stakeholders to participate in product research, surveys, interviews, testing, or feedback sessions. 

Information collected through product research may be used to better understand user needs, improve platform design, assess market interest, develop features, evaluate usability, and prepare for a future launch. 

If we use research responses in summaries, reports, planning documents, presentations, or business materials, we will make reasonable efforts to use aggregated or de-identified information where appropriate, unless you have given us permission to identify you. 

Pre-registration does not guarantee access to the platform, a specific launch date, eligibility, pricing, availability, or any particular service. We may contact pre-registered users with future updates, research opportunities, launch information, or related communications. 

6. Email updates and electronic communications 

If you provide your email address, join a waitlist, pre-register, or request updates, we may contact you about BetterFit Clinical Network, including product research, platform development, early access, launch updates, service information, or related opportunities. 

You may unsubscribe from non-essential electronic communications at any time by using the unsubscribe link in an email, where available, or by contacting us at: 

​

info@getbetterfit.ca 

​

We will process unsubscribe requests in accordance with applicable Canadian anti-spam laws. 

7. Cookies and tracking technologies 

Our website may use cookies, analytics tools, pixels, tags, or similar technologies to operate the website, remember preferences, improve performance, measure traffic, and understand how visitors use the site. 

Cookies and similar technologies may collect information such as your IP address, browser type, device information, pages visited, and interactions with the website. 

You can adjust your browser settings to refuse or delete cookies. Some website features may not work properly if cookies are disabled. 

Our website may use third-party services, such as website hosting providers, analytics tools, form tools, email platforms, scheduling tools, survey platforms, or social media integrations. These third-party services may use their own cookies or tracking technologies and may have their own privacy policies. 

8. Website hosting and third-party service providers 

Our website may be hosted or supported by third-party platforms and service providers. These providers help us operate our website, collect form submissions, manage communications, analyze website activity, conduct product research, and support future platform development. 

We may share limited personal information with trusted third-party service providers who help us operate BetterFit Clinical Network, including: 

  • website hosting providers; 

  • form and database tools; 

  • email and newsletter platforms; 

  • survey or product research tools; 

  • analytics providers; 

  • scheduling or communication tools; 

  • customer relationship management tools; 

  • legal, accounting, technical, or compliance advisors; and 

  • other operational service providers. 

These providers are only given the information reasonably necessary to perform their services. Some providers may store or process information outside Saskatchewan or outside Canada. 

9. Disclosure of personal information 

We may disclose personal information when: 

  • you have consented; 

  • it is necessary to operate our website or manage communications; 

  • it is necessary for product research, pre-registration, waitlist management, or platform development; 

  • it is required by law, court order, regulation, or government authority; 

  • it is necessary to prevent fraud, security threats, or misuse; 

  • it is needed to protect our legal rights, property, users, or website visitors; or 

  • our business, assets, or operations are sold, merged, financed, reorganized, or transferred. 

We do not disclose more personal information than reasonably necessary for the purpose. 

10. Retention of personal information 

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. 

For example, we may retain pre-registration, waitlist, research, and communication records for as long as needed to develop, evaluate, launch, operate, or improve the BetterFit Clinical Network platform, or to comply with legal and business obligations. 

When personal information is no longer needed, we will delete, anonymize, or securely dispose of it where reasonably possible. 

11. Safeguards 

We use reasonable physical, technical, and administrative safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. 

However, no website, email system, form tool, online platform, or internet transmission can be guaranteed to be completely secure. You use the website and submit information at your own risk. 

12. Accessing, correcting, or deleting your information 

You may request access to the personal information we hold about you. You may also ask us to correct, update, or delete your personal information, subject to legal, contractual, operational, or recordkeeping requirements. 

To make a request, contact us at: 

BetterFit Clinical Network 
733 Broadway Avenue 
Saskatoon, Saskatchewan, Canada 
Email: info@getbetterfit.ca 

We may need to verify your identity before responding to a request. 

13. Health and clinical information 

BetterFit Clinical Network is currently collecting information primarily for product research, platform interest, communication, and pre-registration purposes. 

Unless we specifically request it, please do not submit personal health information, medical records, diagnosis information, treatment details, emergency information, or other sensitive health information through our website forms or email. 

Our website and pre-registration process are not intended to provide medical advice, diagnosis, treatment, crisis support, or emergency services. 

If you are experiencing a medical or mental health emergency, call 911 or contact your local emergency services immediately. 

14. Children’s privacy 

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. 

If you believe a child has provided personal information to us, please contact us at info@getbetterfit.ca and we will take reasonable steps to delete it. 

15. Links to other websites 

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of those third parties. Please review their privacy policies before providing personal information to them. 

16. Changes to this Privacy Policy 

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Changes take effect when posted unless otherwise stated. 

17. Questions, requests, or complaints 

If you have questions, concerns, requests, or complaints about this Privacy Policy or how BetterFit Clinical Network handles personal information, please contact us at: 

BetterFit Clinical Network 
733 Broadway Avenue 
Saskatoon, Saskatchewan, Canada 
Email: info@getbetterfit.ca 

If your concern is not resolved, you may contact the Office of the Privacy Commissioner of Canada or another applicable privacy authority. 

 

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